FAQ
Frequently Asked Questions
Here are some popular questions people mostly ask.
Orders are processed within 2-3 working days.
Shipping time varies depending on delivery method. It is usually 3working days withing Ghana and 7 to 12 days for the rest of the world.
Pure Raw Shea becomes grainy when it melts and cools unevenly. Pop into the microwave for a minute or a bowl of hot water to partially melt it and give it a good stir periodically as it cools.
Yes, you absolutely can!
Being a pure butter, shea gets harder in cold temperatures and melts or liquifies when warm.
You can scoop with a spatula or warm up your jar slightly.
Our Raw pure Shea and raw shea products are 100% Natural and as a result, colour may vary slightly between batches.